AI Patient Outreach for Your Care Team
Support RPM, CCM, and post-discharge follow-up with AI-powered check-ins, response summaries, and configured alerts. Your care team retains clinical review, follow-up, and care decisions.
Adaptive AI Conversations, Guided by Your Care Team
Lola uses real-time voice AI to ask your team's configured wellness questions, use context from previous responses, and ask follow-up questions. AI-generated summaries and flags support your team; they do not replace clinical judgment.
Real-time AI voice — not pre-recorded scripts or touch-tone menus
Remembers previous responses and adapts questions accordingly
Designed with healthcare providers to capture the data that matters
Landline or mobile — no apps, no devices, no barriers
Live transfer depends on your routing configuration and staff availability. Agree coverage and fallback steps before launch.
Weekly AI analysis learns each patient’s preferences, favorite topics, and rapport cues — and applies them to future calls
Outbound. Inbound. Text. One Platform, Every Channel.
Positive Check reaches patients by voice and by text — and patients can reach back. Every channel feeds the same dashboard, the same alerts, and the same documentation trail.
Outbound wellness calls
Lola follows your configured call schedule and approved questions. Responses that meet configured escalation rules are flagged for review; live transfer depends on routing configuration and staff availability.
- Pre-call reminder texts so patients are ready
- Voicemail detection and smart retry windows
Inbound: patients can call Lola back
Missed the check-in? Have a question? Patients can call back anytime and Lola answers — greeting known callers by name, verifying identity before anything sensitive, and offering real self-service.
- Identity verified before any account changes
- Reschedule call times, pause calls, or request a live transfer
Two-way SMS check-ins
Some patients prefer texting. Lola holds real back-and-forth SMS conversations — the same wellness questions, the same alert analysis — with TCPA-compliant opt-in and opt-out at every step.
- Unreachable by phone? Patients can opt into text check-ins
- Concerning replies route straight to your care team
Everything Your Care Team Needs
Six core capabilities that work together to keep patients engaged, staff informed, and your programs performing.
Schedule Outreach and Retry Missed Calls
Staff can only make so many calls in a day. Patients fall through the cracks.
Automated scheduling handles thousands of check-ins daily while your team focuses on patients who need human attention. Set cadence per patient or cohort — daily, weekly, or custom — and let the platform do the rest.
- Enterprise scheduling: 4,000+ calls per day
- Configurable per-patient cadence and time windows
- Automatic retry logic for missed calls
- Bulk patient import and enrollment
Flag Concerning Responses for Care-Team Review
Critical changes in patient condition go undetected between office visits.
AI-powered analysis and configured alert rules flag concerning responses for care-team review. Alerts support clinical review; they do not guarantee detection of every concern or an immediate staff response.
- Clinical alert classification with severity levels
- Configurable escalation thresholds
- Dashboard alerts and configured email notifications
- Full audit trail for compliance documentation
Meet Patients Where They Are
Many patients — especially seniors — don't use apps or patient portals.
Positive Check works on any phone, landline or mobile — by voice or by text. No downloads, no logins, no devices. Patients answer a call or a text and have a natural conversation with Lola, our AI care companion.
- Voice calls to any phone number — landline or mobile
- Two-way conversational SMS check-ins for patients who prefer texting
- Missed-call recovery: reminder texts, smart retries, and an opt-in switch to text check-ins
- No apps, portals, or special devices required
Turn Conversations into Clinical Intelligence
Valuable patient data is locked in unstructured phone conversations.
Every call produces structured clinical data: medication adherence tracking, mood and cognitive assessments, symptom monitoring, and longitudinal trend analysis across your population.
- AI-powered response analysis and summarization
- Medication adherence tracking over time
- Cognitive health monitoring and trend detection
- Weekly AI risk-trend analysis per patient — improving, stable, or declining
A Safety Net Behind the AI
How do you trust AI with clinical conversations? You verify it — every call.
Positive Check layers deterministic clinical guardrails on top of the AI: rule-based alert thresholds that fire even if the AI misses them, plus an independent quality-assurance engine that re-analyzes every call outcome.
- Rule-based alert thresholds for blood pressure, glucose, and oxygen readings
- Independent AI quality audit reviews every call outcome
- Missed-alert and false-positive detection with flagged-call review
- Live mid-call transfer to your care team — routine, urgent, or emergency
Built to Plug Into Your Stack
Another portal to check is another silo. Your data should flow where your team works.
A developer-ready REST API gives your integration team programmatic access to patients, call transcripts, conversations, alerts, and analytics — secured with API keys, per-key rate limits, and full OpenAPI documentation.
- REST API for patients, calls, transcripts, alerts, and analytics
- API-key authentication with per-key rate limiting
- Secure signed webhooks to receive events from your systems
- Structured report exports, with de-identified options for sharing
Your Command Center for Patient Wellness
A secure, HIPAA-compliant admin console that gives your care team real-time visibility into every patient interaction.
See your entire patient population at a glance. Track engagement rates, active alerts, call completion metrics, and wellness trends from a single secure view.
Review flagged responses by severity, acknowledge alerts, and document follow-up actions with an audit trail. Routing follows your configured escalation rules; your care team remains responsible for review and response.
Manage your full patient roster with enrollment status, contact details, call schedules, and individual wellness histories. Bulk import supported.
Review detailed records of every check-in: patient responses, AI-generated summaries, full transcripts with call recording playback, escalation triggers, call duration, and outcome classification.
From Data to Decisions in Minutes, Not Days
Every call generates structured clinical data. The platform turns raw patient conversations into actionable intelligence your team can use immediately.
Track call completion, response rates, and patient engagement over time
Identify non-adherence patterns before they become emergencies
Spot emerging concerns across patient cohorts and care programs
Track conversational markers and flag cognitive changes longitudinally
Per-patient trajectories — improving, stable, or declining — with recommended actions for your care team
AI reporting chat answers plain-English questions about your population — and saves the answers as custom dashboards
Download compliance documentation and program performance data — with de-identified export options for sharing
Built for Healthcare. Built for Scale.
Enterprise-grade infrastructure designed from day one for the security, compliance, and customization that healthcare organizations demand.
Compliance & Security
Customization & Scale
Planning a rollout? Read the Integration & Implementation Guide and review our Security & Clinical Standards.
Ready to Transform Your Patient Engagement?
See the outreach, summary, and escalation workflow, and discuss how to evaluate patient engagement, retained staff workload, and total cost in a pilot.