Everything you need to know about Positive Check's AI-powered patient wellness calls.
The Admin Console gives providers a centralized view of wellness check-ins, client status, and call performance. Dashboards summarize key metrics such as active alerts, intervention rates, and engagement levels. This makes it easy for care teams to monitor overall program effectiveness and quickly identify where human attention is needed.
Alerts immediately notify staff when follow-up is required, ensuring that no client is overlooked. Reports provide detailed insights into call outcomes, wellness trends, and the frequency of human interventions. This data allows providers to make more informed decisions, improve operational efficiency, and demonstrate measurable results to leadership or regulatory bodies.
Positive Check automates routine daily check-ins, capturing essential information and flagging only those cases that require human intervention. This reduces the time staff spend on repetitive tasks and allows them to focus on higher-value care activities. As a result, organizations gain efficiency, reduce staff burnout, and optimize resources across their operations.
Positive Check is designed with strong safeguards to protect sensitive client information. All data is encrypted in transit and at rest, and administrative controls are available to ensure only authorized users can access reports and client records. Security and privacy are treated as foundational elements of the platform.
Yes. The Admin Console supports multiple users with role-based permissions and centralized oversight. Whether a provider manages a single location or multiple facilities, the platform can adapt to the organization's scale while maintaining consistency and visibility across all sites.
Traditional wellness calls often depend on call center staff or individual caregivers, which can be inconsistent, costly, and difficult to scale. Positive Check provides a reliable, AI-powered system that ensures every patient receives consistent attention. The platform also produces objective data, real-time alerts, and clear reporting that providers can use to improve outcomes, demonstrate compliance, and achieve a stronger return on investment.
Yes. Positive Check supports two-way conversational SMS check-ins alongside voice calls. Lola holds a real back-and-forth text conversation covering the same wellness questions as a call, with the same AI analysis and care-team alerting. Patients opt in and can opt out at any time with standard keywords, and all messaging follows TCPA requirements. Patients who repeatedly miss calls can be offered a switch to text check-ins so they stay connected on the channel that works for them.
Positive Check runs a full missed-call recovery workflow, not just a redial. Patients can receive a reminder text before the call, smart retries are scheduled within configured windows, voicemail is detected automatically, and the care team is notified of missed contacts. If calls keep going unanswered, the patient can be invited by text to complete the check-in as an SMS conversation instead. Patients can also call Lola back anytime on the inbound line to complete a check-in, reschedule, or reach a live person.
Yes. Positive Check provides a developer-ready REST API with programmatic access to patients, call records and transcripts, SMS conversations, alerts, queue status, and analytics. Access is secured with API keys, per-key rate limiting, and full OpenAPI documentation, with every request scoped to your organization. The platform can also receive events from your systems through secure signed webhooks.
AI output is verified, not assumed. Deterministic clinical guardrails — rule-based alert thresholds for readings like blood pressure, glucose, and oxygen saturation — fire even if the AI analysis misses them. An independent quality-assurance engine then re-analyzes every call to audit the recorded outcome, catching missed alerts and false positives and flagging incongruent calls for human review. When a live conversation needs a person, Lola can transfer the call to the care team in real time.