Positive Check

How Positive Check Works

Simple setup and implementation that integrates seamlessly with your existing care workflow. From configuration to real-time patient insights.

Service Overview

Positive Check provides AI-powered check-in calls for patients through our virtual assistant Lola. Here's exactly how providers set up and use the service to strengthen their RPM, CCM, and post-discharge follow-up programs.

1

Set the Cadence

Choose call frequency

2

Engineer Prompts

Customize questions

3

Engage Patients

Lola makes the calls

4

Get Insights

Alerts and reports

The Complete Process

1

Set the Cadence

Choose how often patients receive check-ins. Daily, weekly, bi-weekly, or a fully custom schedule can be supported.

Configuration Options:

  • Daily, weekly, or custom schedules
  • Patient phone number (landline or mobile)
  • Preferred call times
  • Program type (RPM, CCM, post-discharge)
  • Alert and escalation preferences
  • No apps or special devices required
2

Engineer the Call Prompts

Positive Check will work with your team to design the right set of questions. We make sure each call captures the information your program needs.

Prompt Design:

  • • Fully customizable wellness questions
  • • Escalation questions for concerning responses
  • • Program-specific question sets
  • • Natural, friendly conversation flow

Typical Questions:

  • • "How are you feeling today?"
  • • "Did you sleep well last night?"
  • • "Have you taken your medications?"
  • • "Have you eaten today?"
3

Engage with Patients

Lola makes the calls, asks the chosen questions, and if needed triggers escalation questions to dig deeper into patient concerns.

Call Details:

  • • Calls from 866-605-8571
  • • Consistent scheduled time
  • • Optional reminder text before each call
  • • Natural, friendly conversation
  • • Patients can call Lola back anytime — she answers

Escalation Protocol:

  • • Follow-up questions for concerning responses
  • • Live transfer to your care team for urgent concerns
  • • Smart retries if unanswered, then an opt-in switch to text check-ins
  • • Care team notification for missed calls
  • • Detailed call records in dashboard
4

Get Alerts and Insights

Providers receive timely notifications and can review results anytime in the secure HIPAA-compliant dashboard.

Real-Time Alerts:

  • • Immediate notification for concerning responses
  • • Missed call alerts
  • • Medication non-adherence flags
  • • Symptom change detection

Dashboard Features:

  • • Population wellness trends
  • • Call logs with transcripts and recording playback
  • • AI reporting chat — ask questions in plain English
  • • Weekly per-patient risk-trend analysis
  • • Compliance reporting and audit trail

Service Features

For Patients

  • No Technology Required

    Uses existing home or mobile phone

  • Voice or Text — Their Choice

    Phone calls or two-way SMS check-ins, whichever fits the patient

  • Call Back Anytime

    Lola answers inbound calls — reschedule, ask questions, or reach a live person

  • Familiar Routine

    Same friendly voice at the same time

  • Respectful Approach

    Supportive, not intrusive or controlling

For Providers

  • Real-Time Alerts

    Immediate notification when patients need attention

  • Live Transfer Escalation

    Urgent conversations hand off to your care team mid-call

  • Verified AI Quality

    Rule-based clinical safety nets plus an independent QA audit of every call

  • HIPAA-Compliant Dashboard

    Secure admin console accessible from any device

Ready to Get Started?

Schedule a demo today and discover how Positive Check can support your patients and your staff.