Positive Check

How Positive Check Works

Plan patient check-ins, call prompts, alerts, and care-team handoffs. Rollout timing depends on data readiness, security review, and integration scope.

From the first inquiry to ongoing care

Lola supports calls and SMS across two sides of a practice. Your staff own scheduling commitments, patient follow-up and clinical decisions.

For care managers and clinical directors

Care Management

Support routine check-ins, summaries and care-team handoffs for RPM, CCM and post-discharge programs.

For practice managers and front office teams

Front Office

Respond to new inquiries, support scheduling and confirmations, send reminders and deliver operational notifications.

Service Overview

Positive Check provides AI-powered check-in calls for patients through our virtual assistant Lola. Here's exactly how providers set up and use the service to strengthen their RPM, CCM, and post-discharge follow-up programs.

1

Set the Cadence

Choose call frequency

2

Engineer Prompts

Customize questions

3

Engage Patients

Lola makes the calls

4

Get Insights

Alerts and reports

Preparing to launch? Plan your integration, team responsibilities and pilot rollout.

The Complete Process

1

Set the Cadence

Choose how often patients receive check-ins. Daily, weekly, bi-weekly, or a fully custom schedule can be supported.

Configuration Options:

  • Daily, weekly, or custom schedules
  • Patient phone number (landline or mobile)
  • Preferred call times
  • Program type (RPM, CCM, post-discharge)
  • Alert and escalation preferences
  • No apps or special devices required
2

Engineer the Call Prompts

Positive Check works with your team to configure questions and follow-up prompts for your program. Your team reviews and approves the questions before patient outreach begins.

Prompt Design:

  • • Fully customizable wellness questions
  • • Escalation questions for concerning responses
  • • Program-specific question sets
  • • Natural, friendly conversation flow

Typical Questions:

  • • "How are you feeling today?"
  • • "Did you sleep well last night?"
  • • "Have you taken your medications?"
  • • "Have you eaten today?"
3

Engage with Patients

Lola follows the configured call schedule, asks the approved questions, and uses follow-up prompts to gather more information. Live transfer depends on routing configuration and staff availability.

Call Details:

  • • Calls from 866-605-8571
  • • Consistent scheduled time
  • • Optional reminder text before each call
  • • Natural, friendly conversation
  • • Patients can call Lola back anytime — she answers

Escalation Protocol:

  • • Follow-up questions for concerning responses
  • • Live transfer based on configured routing and staff availability
  • • Smart retries if unanswered, then an opt-in switch to text check-ins
  • • Care team notification for missed calls
  • • Detailed call records in dashboard
4

Get Alerts and Insights

Your team reviews call summaries and flagged responses in the dashboard, with notifications configured for your workflow. Alerts support clinical review; they do not guarantee detection of every concern or an immediate staff response.

Real-Time Alerts:

  • • Configured notifications for flagged responses
  • • Missed call alerts
  • • Medication non-adherence flags
  • • Symptom change detection

Dashboard Features:

  • • Population wellness trends
  • • Call logs with transcripts and recording playback
  • • AI reporting chat — ask questions in plain English
  • • Weekly per-patient risk-trend analysis
  • • Compliance reporting and audit trail

Service Features

For Patients

  • No Technology Required

    Uses existing home or mobile phone

  • Voice or Text — Their Choice

    Phone calls or two-way SMS check-ins, whichever fits the patient

  • Call Back Anytime

    Lola answers inbound calls — reschedule, ask questions, or request a live transfer

  • Familiar Routine

    Same friendly voice at the same time

  • Respectful Approach

    Supportive, not intrusive or controlling

For Providers

  • Real-Time Alerts

    Configured notifications help your team review flagged responses

  • Live Transfer Escalation

    Mid-call transfer depends on configured routing and staff availability

  • AI Quality Checks

    Rule-based clinical safety nets plus an independent QA audit of every call

  • HIPAA-Compliant Dashboard

    Secure admin console accessible from any device

Ready to Get Started?

Schedule a demo today and discover how Positive Check can support your patients and your staff.