Case Study
Scaling Patient Engagement to 1,500+ Patients
Reported enrollment grew from 1 in July 2025 to 1,509 in February 2026. See one healthcare partner’s operational results, reporting periods and limitations.
1,509
Reported Enrollment · Feb 2026
32.2–54.5%
Monthly Engagement Range · Sep–Feb
485
Reported Alerts · Oct–Feb
Jul–Feb
Enrollment Series · 2025–26
The Challenge
A growing healthcare organization needed to maintain consistent, daily contact with a rapidly expanding patient population — without scaling headcount at the same rate.
Manual Outreach Doesn't Scale
Staff could only reach a fraction of patients each day, leading to gaps in follow-up and missed warning signs.
Inconsistent Documentation
Phone-based check-ins relied on individual note-taking, making it difficult to track trends or prove compliance.
Delayed Escalations
Without structured triage, clinical concerns surfaced hours or days late, increasing the risk of adverse events.
Staff Burnout
Repetitive wellness calls consumed hours of clinical staff time that could be spent on higher-acuity patients.
The Solution
Positive Check deployed its AI-powered calling platform, enabling automated daily wellness check-ins with real-time clinical escalation.
AI-Powered Calls
Lola, our virtual care assistant, conducts personalized daily calls — asking wellness questions, detecting sentiment changes, and escalating when needed.
Real-Time Alerts
Clinical concerns are flagged immediately. Care teams receive actionable alerts so they can intervene the same day — not days later.
Provider Dashboard
A centralized, HIPAA-compliant console gives care teams full visibility into call outcomes, engagement trends, and patient status.
The Results
The enrollment series runs from July 2025 through February 2026. Engagement and alerts cover different periods; these are operational measures, not demonstrated clinical outcomes.
Enrollment Growth
Cumulative patients enrolled over time
Monthly Engagement Rate
Reported rates, September 2025–February 2026; denominator and contact definition are not supplied
Clinical Alerts by Month
Reported alerts, October 2025–February 2026; counts do not establish clinical resolution
Calls by Time of Day
Reported call counts by hour; reporting period and time zone are not supplied
Reported enrollment: 1 in July 2025 to 1,509 in February 2026
Reported monthly engagement: 32.2%–54.5%, September 2025–February 2026
485 reported alerts in total, October 2025–February 2026
Alert resolution and clinical outcomes are not established by these aggregates
Reporting periods and limitations
This is a descriptive account of one unnamed healthcare partner, not an independently audited or controlled clinical study. The published aggregates do not include patient-level denominators, cohort inclusion rules, a definition of successful contact, or alert closure criteria and response times. Enrollment is presented as cumulative in the chart; it should not be treated as an active or billable patient count. Alert counts are not counts of unique patients or proof of clinical resolution. These data do not establish reduced readmissions, clinical benefit, staffing savings or results for another provider.
Published by Positive Check. Content updated September 13, 2026; reporting ends February 2026.
What’s Next
Next evaluation priorities include wider outreach and longitudinal outcomes. These are future goals, not results established by the charts above.
Expand to New Populations
Roll out Positive Check to additional patient cohorts and care settings within the organization.
Enhanced Alert Workflows
Integrate alerts directly into EHR systems for seamless clinical handoff and faster response times.
Outcomes Reporting
Develop longitudinal outcome dashboards to quantify the impact on hospital readmissions and patient satisfaction.
Ready to Evaluate Your Own Workflow?
Learn how Positive Check can help your organization scale patient engagement, catch clinical risks earlier, and free up staff time.